Shipping policy

Shipping & Delivery Policy

1.Order Processing & Dispatch

• Orders are usually processed within 1–2 business days, excluding Sundays and public holidays.
• Once your order is dispatched, tracking details will be shared via email or WhatsApp.

2.Domestic Shipping (Within India)

Shipping Within Kerala

• Delivery within Kerala usually takes 1 to 3 working days from the date of dispatch.
• Deliveries to major towns and cities may arrive earlier depending on courier availability.

Shipping to Other Indian States

• Delivery across India generally takes 3 to 7 working days from dispatch.
• Remote or rural areas may require additional transit time depending on the courier partner.

Shipping Charges

• Shipping charges, if applicable, will be clearly shown during checkout.
• Free shipping may be available on selected orders or promotional periods.
• If an order is returned due to incorrect address or failed delivery attempts, re-shipping charges will be applicable.

3.International Shipping

• Currently, House of Kanchika primarily serves customers within India.
• For international order inquiries, customers may contact us directly before placing orders.

4.Packaging & Transit Safety

• Every saree is carefully quality-checked, folded, and securely packed to maintain fabric quality, zari work, and presentation.
• Once the parcel is handed over to the courier partner, delays caused by weather conditions, courier service issues, festival rush, or regional restrictions are beyond our control.

5.Address Accuracy & Delivery Issues

• Customers are requested to provide complete and accurate shipping details while placing orders.
• Address modifications can only be accommodated before dispatch.
• Orders returned due to incorrect address or unsuccessful delivery attempts may require additional shipping charges for re-delivery.

6.Return Shipping

• For approved damage-related returns, return shipping assistance may be arranged within India.
• For exchanges requested for other reasons, shipping charges will be borne by the customer.
• Please refer to our Refund & Return Policy for complete details.

7.Contact Us

For shipping-related queries, please contact:

House of Kanchika
Email: info@houseofkanchika.com
Phone/WhatsApp: +91 9074509576
Location: Kochi, Kerala – 682025