Terms of service

Terms & Conditions

1.Introduction

Welcome to House of Kanchika (“we”, “our”, “us”). These Terms & Conditions govern your use of our website and the purchase of products from our online store. By accessing or using our website, you agree to comply with these Terms.

If you do not agree with these Terms, please refrain from using our website.

2.Business Location & Jurisdiction

• House of Kanchika operates from Kochi, Kerala, India.
• All orders are processed and dispatched from Kerala.
• Although we serve customers across India, all legal matters are subject to the jurisdiction of Kochi, Kerala.

3.Eligibility

• You must be at least 18 years of age to place an order.
• You confirm that all information provided by you is accurate and complete.

4.Products & Descriptions

• House of Kanchika offers bridal sarees, wedding sarees, soft silk sarees, handloom sarees, festive collections, and designer sarees curated from trusted weaving sources.
• Product images, colours, descriptions, and details are displayed as accurately as possible.
• Slight colour variations may occur due to lighting, photography, mobile displays, or screen settings and are not considered defects.
• Handwoven and handcrafted sarees may contain natural weaving irregularities that are part of their authenticity and craftsmanship.

5.Pricing & Availability

• All prices displayed on the website are in Indian Rupees (INR).
• Prices, offers, and product availability may change without prior notice.
• Adding products to the cart does not guarantee product availability.

6.Orders & Acceptance

• Placing an order on House of Kanchika constitutes an offer to purchase.
• Orders are confirmed only after successful payment confirmation and order verification.
• We reserve the right to cancel or refuse any order due to stock unavailability, pricing errors, payment issues, or suspicious activities.

7.Payment Terms

• We accept secure payments through approved payment gateways including UPI, debit cards, credit cards, net banking, and other supported payment methods.
• By making a payment, you confirm that the payment method used belongs to you or is authorised by the account holder.

8.Shipping & Delivery

• Shipping timelines and delivery information are provided in our Shipping & Delivery Policy.
• Once an order is handed over to the courier partner, delivery timelines are subject to courier operations and external conditions.
• Customers are responsible for providing accurate shipping information.

9.Returns, Exchanges & Refunds

• Returns and exchanges are governed by our Refund & Return Policy.
• Products must be returned in original condition with proper folds, tags, blouse pieces, and packaging intact.
• House of Kanchika reserves the right to inspect returned products before approving exchanges or store credits.

10.Authenticity & Craftsmanship

• We strive to provide high-quality sarees sourced from trusted manufacturers, weavers, and artisans.
• Handloom, handcrafted, and woven sarees may contain slight irregularities that are natural characteristics of traditional craftsmanship.

11.Intellectual Property

• All website content including logos, product images, videos, graphics, descriptions, branding elements, and layouts are the exclusive property of House of Kanchika.
• Any unauthorised copying, reproduction, or commercial use is strictly prohibited.

12.User Responsibilities & Prohibited Activities

You agree not to:

• Use the website for unlawful or fraudulent activities
• Attempt to disrupt website operations or security
• Copy or misuse product images or content
• Gain unauthorised access to our systems or customer information

13.Limitation of Liability

• House of Kanchika shall not be liable for indirect, incidental, or consequential damages arising from the use of this website or purchase of products.
• We do not guarantee uninterrupted website availability or error-free performance.

14.Governing Law & Dispute Resolution

• These Terms & Conditions are governed by the laws of India.
• Any disputes arising shall fall under the exclusive jurisdiction of the courts in Kochi, Kerala.

15.Changes to Terms & Conditions

• House of Kanchika reserves the right to modify or update these Terms & Conditions at any time without prior notice.
• Continued use of the website after updates constitutes acceptance of the revised Terms.

17.Contact Information

For any questions or support regarding these Terms & Conditions:

House of Kanchika
Kochi, Kerala – 682025
Email: info@houseofkanchika.com
Phone/WhatsApp: +91 9074509576